Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate drivers about...

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Reviewed by Laura Walker
Licensed Agent for 10 Years

UPDATED: Jun 11, 2019

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The Erie Insurance Group is a small insurance corporation that provides top-notch customer service and a wide line of coverage for customers in 11 states.

This company began in Pennsylvania in 1925 as an auto insurance company designed to (in the company’s words) “Provide our policyholders with as near perfect protection, as near perfect service as is humanly possible, and to do so at the lowest possible cost.”

Erie later added fire and life insurance lines, and the company continued to grow, offering policies to people in more and more states. Today, Erie Insurance offers auto, homeowners, personal liability, life, business and retirement products.

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How big is Erie Auto Insurance?

The Erie Auto Insurance division of the Erie Group is the 13th largest insurer in the United States. Erie Insurance currently has 4.3 million policies in force, and is the second largest auto insurer in Pennsylvania.

Erie Auto Insurance Coverage Options

Erie Auto Insurance provides a large variety of policy options to customers, including over 30 features which can be insured on your vehicle.

Erie offers regular liability insurance, of both the limited and full variety for Pennsylvania residents; property damage coverage; uninsured and underinsured motorist coverage and optional policies for collision, comprehensive, and medical payments.

If you have after-market additions or custom improvements to your vehicle Erie even has auto insurance coverage to protect these items. Erie also offers additional benefits to its regular policy offerings, such as “loss of use” coverage when your car is unable to be driven due to an accident, travel cost reimbursement if an accident interrupts your trip, and personal property payments for luggage or personal items damaged as a result of the accident.

How much is auto insurance from Erie Auto Insurance?

Erie offers vey competitive auto insurance rates and provides a numbers of auto insurance discounts including defensive driver discounts, low mileage discounts, student discounts, vehicle safety discounts, multi-policy discounts and more.

How do I buy auto insurance from Erie?

Erie Auto Insurance operates through a network of independent agents. These independent agents market and sell the policies, while the company provides adjustors and other personnel to handle claims.

Erie Auto Insurance believes that this provides personalized customer service which makes its policyholders feel that they are valued, and can always have a familiar face to talk to with questions or concerns.

By having an independent agent handling your account right in your hometown, you have two levels of interaction with the company; your personal agent who can field most issues, and the company itself, which provides a friendly and knowledgeable staff to handle your claims, questions and problems.

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Erie Auto Insurance Customer Service Review

Apparently, Erie’s customer-service approach is working. In the J.D. Power and Associates 2011 annual survey of car insurance customers to determine their feelings about their insurers, Erie Auto insurance placed 2nd overall among the 33 companies surveyed.

Only Amica scored higher than Erie, which had a score of 825 on a 1,000-point Customer Satisfaction Index scale. In the individual categories surveyed, Erie Auto Insurance scored four out of five stars, or “above average,” in the categories of overall customer satisfaction, policy offerings, and billing.

The company scored five out of five stars, or “among the best,” for pricing and contacting the insurer.

These numbers are obvious indicators that most of Erie’s customers are very happy with its service. Pricing in particular has always been a large factor in Erie’s popularity, as the company maintains low prices relative to other insurers in most markets.

Besides low prices, Erie is also very cognizant of its customer-service reputation and works hard to provide a good experience for each and every customer.

What are the disadvantages of Erie Auto Insurance?

There are a few disadvantages to this company, however. Erie Auto Insurance is not available in all markets; the company only does business in 11 states.

Another disadvantage to this small company is that it may be quite particular about issuing insurance to “high-risk” drivers. If you do not have a good driving record, or have had previous insurance cancellations or lapses, it is quite possible that this company may be reluctant to insure you.

This is due to Erie Auto Insurance’s commitment to keeping costs low for all drivers.

However, only an Erie Auto Insurance independent agent can give you a quote and determine if their coverage is a good fit for your situation.

You can find an independent agent by visiting the company’s website or by visiting an independent agent in your area and asking about Erie Insurance products.

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